We suffered a refrigerator water supply line malfunction in April, 2021.   SERVPRO's response team arrived quickly and did a fantastic job drying out the areas behind and underneath the refrigerator and in the ceiling and walls of the basement bathroom.   After that, the SERVPRO reconstruction team, led by Jonathan(Jon) McNeal, took over the project! We were taken aback by Jon's personable and empathetic attitude! He explained to us how the process would work and also the timeframe in which it would occur. He was very knowledgeable about  all aspects of getting our residence back to its previous condition - flooring, walls, cabinets, appliances.   He worked well with co-workers and employees from other businesses, including the insurance adjuster! And he did all of this while "supervising" or overseeing numerous other reconstruction jobs in the area! He made contact with the flooring company that we had selected and set it up for us to pick out the new flooring. When we informed him of some appliance changes we were going to make during the reconstruction,  he made sure a plumbing/gas line service company was onsite to install the new appliances!    When all was completed, we couldn't have been more pleased with Jon and his crew and the reconstruction of our kitchen and bathroom!    Jon McNeal is a super representative of the SERVPRO Company and we would and will recommend him and SERVPRO to anyone who has suffered catastrophic damages to their property! Jon McNeal is one of the "good guys" in this tumultuous world!